The Traveller Trust Awards is the world’s first travel awards that focus on the traveller experience before they step onto the plane. We want to work together to improve the traveller journey from end-to-end. The award is based on partner rating values, which are based on factors such as ease of booking, customer service, price accuracy, transparency and user experience. We wanted to work together to create a great traveller experience, before the journey begins. 

Nothing is more important to us than the trust of the travellers we serve. That’s why we’re shouting about the airlines and agents we partner with who are delivering the greatest value to travellers before, during and after booking. 

The Skyscanner Traveller Trust Awards recognise those who’ve earned an outstanding rating from travellers for their booking experience, as well as those with the greatest increase in positive feedback year-on-year.  
— Gareth or Stuart

 

The awarded airlines and Online Travel Agents

Improving your traveller trust.

If you are interested in getting more information about how to improve your partner rating, and working towards an award for next year, you can find more information in our FAQs and get in touch.